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EduTrack is a comprehensive school management system built specifically for Ghanaian educational institutions. It helps schools manage student records, fee collection, attendance, examinations, staff, and reporting — all in one web-based platform accessible from any device.

EduTrack is designed for basic schools (primary and JHS), senior high schools (SHS), and private schools across Ghana. Whether you have 100 students or 2,000+, EduTrack scales to fit your school.

No. EduTrack is entirely web-based. You only need a browser (Chrome, Firefox, Edge, or Safari) and an internet connection. It works on computers, tablets, and smartphones — no app download required.

Yes. EduTrack is fully mobile-responsive. Teachers can take attendance and enter scores from their Android or iPhone browser. The interface automatically adapts to the screen size.

EduTrack is built and optimised for Ghanaian schools — GES grading scales, GHS currency, Ghanaian mobile networks, and BECE-style reporting. While schools in other countries can use it, the system is particularly tailored for Ghana's education context.

EduTrack is a product of Oric Network Limited, a technology company based in Ghana. We build digital tools for African schools and businesses. You can contact us directly at 0537 793 106 or info@oricnetwork.com.

EduTrack is priced in Ghanaian Cedis (GHS) per month. The Starter plan starts at GHS 180/month for schools with up to 300 students. The Growth plan is GHS 320/month for up to 800 students, and the Premium plan is GHS 550/month for unlimited students. All plans include a free 30-day trial.

Yes — every new school gets a 30-day free trial with full access to all features on their chosen plan. No payment details are required to start your trial.

At the end of your 30-day trial, you can subscribe to continue. We will contact you via WhatsApp or phone before your trial ends to guide you through payment and renewal.

We accept Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money) and bank transfers. We do not process online card payments at this time.

Yes. You can upgrade your plan at any time and the change takes effect immediately. Downgrades take effect at the start of your next billing period. Contact us via WhatsApp to request a plan change.

Yes — schools that pay for 12 months upfront receive 2 months free (equivalent to ~17% off). Contact us on WhatsApp to discuss annual billing.

No. The monthly subscription covers full access to the platform, technical support, and updates. There are no setup fees or hidden charges. SMS notifications may incur a small per-message cost depending on volume.

Your account enters a grace period (typically 7 days) during which the system remains active. If payment is not received within the grace period, the account is temporarily suspended. All data is preserved and restored immediately upon payment.

Most schools are fully operational within one day. Submitting your enquiry takes 2 minutes, and account activation happens within 24 hours. Configuring your school structure, importing students, and adding staff typically takes 2–4 hours total.

Yes. Our team offers free setup assistance via WhatsApp or phone call. For larger schools, we also offer on-site training where our team visits your school and trains staff directly. Contact us to schedule.

Yes. EduTrack provides a downloadable Excel template. Fill in your students' details (name, DOB, gender, class, guardian contacts, etc.) and upload the file. Hundreds of students can be imported in minutes.

We can help you migrate data from most common formats (Excel, CSV, or from other school software). Contact us with a sample of your data and we'll advise on the best migration approach.

Yes. EduTrack supports concurrent users. A typical school might have the bursar collecting fees, teachers taking attendance, and the admin updating records — all at the same time.

EduTrack is optimised for typical Ghanaian internet speeds. A standard 3G or basic broadband connection is sufficient. The system uses minimal data — taking attendance for a class of 40 students uses less than 100KB.

Yes. EduTrack produces report cards that follow GES grading standards (A1–F9, class scores and exam scores, positions, teacher remarks). The report cards are branded with your school logo and are printable as PDFs.

Yes. The exams module supports the Class Score / Exam Score split (30%/70% or custom weightings), aggregate score computation, and position ranking — consistent with JHS BECE preparation practices.

On the Growth and Premium plans, parents can receive SMS or WhatsApp summaries of their child's results and fee balance. A dedicated parent portal is on our roadmap for 2025.

Yes, on the Premium plan. The boarding module tracks boarding fees separately, manages dormitory assignments, handles house parent allocations, and tracks boarding students' weekend outings and permissions.

The system requires an internet connection to function. However, for areas with unreliable connectivity, we recommend taking attendance in the morning when connections are typically better, and the data is instantly synced.

The Starter plan supports up to 300 students, Growth up to 800, and Premium is unlimited. Very large schools (2,000+ students) are supported on the Premium plan with no performance impact.

EduTrack is a web app that works perfectly on mobile browsers — there is no separate app to download. This keeps the system lightweight and means you always have the latest version without manual updates.

Yes. Premium plan schools can request custom report card layouts to match their existing format. For standard GES format, the default layout is used automatically.

Your data is stored on secure, professionally managed servers. Oric Network takes data security seriously. All data is backed up regularly and stored in encrypted form.

Only authorised users within your school (with login credentials you create) can access your data. Oric Network staff only access data for technical support purposes, and only with your permission.

Yes. School data is backed up daily. In the event of a technical issue, we can restore your data from the most recent backup with minimal data loss.

If you cancel your subscription, your data is retained for 90 days. During this period, you can request a full export of your data in CSV or Excel format at no charge. After 90 days, data is permanently deleted from our servers.

Yes. EduTrack uses HTTPS encryption for all data in transit. Admin passwords are hashed using bcrypt. Role-based access control ensures each user only sees what they are permitted to see.

EduTrack is designed to comply with Ghana's Data Protection Act (Act 843). We do not sell, share, or monetise your school's data. See our Privacy Policy for full details.

The fastest way is to WhatsApp us at 0537 793 106. You can also call the same number or email info@oricnetwork.com. We respond to WhatsApp messages within the hour during business hours.

We are available Monday to Saturday, 8am–6pm Ghana time. For urgent issues outside these hours, WhatsApp us and we will respond as soon as possible.

Yes. We offer free phone/WhatsApp training for all new schools during onboarding. For larger schools or staff who prefer in-person training, we offer on-site visits (transport costs may apply depending on location).

Send us a WhatsApp message describing the issue (or a screenshot if possible). We investigate and resolve most technical issues within 24 hours. Critical bugs affecting day-to-day operations are prioritised immediately.

Absolutely. We build EduTrack based on feedback from Ghanaian schools. If there is a feature your school needs, let us know via WhatsApp or email. Popular feature requests are added to our development roadmap.

This How It Works guide and FAQ are our primary documentation. We also provide short video tutorials for key tasks (available on request). Our onboarding call covers everything a new school needs to get started.